Was money sent to the incorrect UPI ID? Doing this will help you recover the money

The Indian digital payment system has changed thanks to the Unified Payments Interface (UPI). People can use their smartphones to make direct bank account transfers at any time. The digital gateway frequently causes issues, such as transactions getting stuck after the money has been deducted or leaving users susceptible to UPI fraud, even though the UPI system is safe and secure. Sending money to incorrect accounts is one of the issues mentioned that people encounter.

Using a cell phone or QR code, the National Payments Corporation of India (NPCI) enables money transfers between bank accounts. Users can process UPI payments through the BHIM app or other UPI service providers like GPay, PhonePe, and others. Nevertheless, despite all the safety precautions and warnings, people frequently fail to double-check for the recipient’s phone number or QR code and unintentionally send money to the wrong bank account. Because UPI transactions cannot be reversed once they have been processed, the issue is widespread and terrifying. However, there is also a fix.

Here are some ways to raise a dispute over an unintended UPI transaction. Some of them are listed below. Read on.

Contact UPI app support

In accordance with RBI (Reserve Bank of India) norms, a user should first notify an accidental transaction to the payment service supplier. Raise the concern with GPay, PhonePe, Paytm, or the UPI app you used to send the money by calling customer service. The service providers have their systems in place to assist clients. To report a problem and request a refund, go here.

File complaints in the NPCI portal

If the customer service of the UPI apps doesn’t offer much help, you can also file a complaint at the NPCI portal.

  • Go to NPCI’s official website npci.org.in.
  • Now click on the ‘What we do tab.’
  • And then tap on UPI
  • Next, tap and open and select Dispute Redressal Mechanism.
  • Under the complaint section, fill in all your transaction details, including UPI transaction ID, virtual payment address, the amount transferred, date of transaction, email ID, and mobile number.
  • Select ‘Incorrectly transferred to another account as the reason for the complaint.
  • Submit your complaint.

Contact bank

If the issue is still unresolved, you can file an appeal on the PSP app or TPAP app with the payment service provider (PSP) bank first, then the bank where the end-user customer maintains its account.

Approach Banking Ombudsman

After 30 days, you (the end-user customer) can contact the Banking Ombudsman and/or the Ombudsman for Digital Complaints if the issue is still unresolved despite going through all the aforementioned stages.

Was Money Sent

According to RBI, a complaint can be made to the Ombudsman by writing it down on plain paper and delivering it to the appropriate office through the mail, fax, or personal delivery.

You can also email the Ombudsman for Digital Transactions with your complaint. The branch or office of the service provider you are complaining about must receive your complaint. A complaint form is also available with the program on the RBI website. However, it is not required to use this format.

Who is the Ombudsman for digital transactions?

The RBI has nominated a senior officer to serve as the customer complaints ombudsman for digital transactions. The official will review any complaints against System Participants, as those parties are defined in the Scheme, for a lack of specific services that fall under the grounds for complaint listed in Clause 8 of the Scheme.

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